I forgot to give update about the email status that I sent to Bank Islam. Few hours after I sent my email to them, I got this reply:
Assalamu’alaikum Mr XXXXXXXXX,
Thank you for your email to Bank Islam Call Center.
We will forward your complaint to our management for further action. We apologize for any inconvenience.
Should you interested with our Financing, Bancatakaful, Deposit / Investment kindly complete your personal details at http://www.bankislam.com.my/express_online_application.aspx , we will call you within next business day to provide more information or to set-up an appointment for you with one of our friendly staff. Your convenience is our priority.
For list of our branch near you, please visit http://www.bankislam.com.my/branchLocator.aspx
Should you need further assistance, kindly email to ibcustomercare@bankislam.com.my or kindly contact our friendly officer at 03-26 900 900 (7.00 am to 11.00 pm: Monday to Sunday) or alternatively you can visit our website at www.bankislam.com.my
Thank you and Wasalam.
Ammar Yaser Bin Hashim
Bank Islam Call Center
As usual, their Help Center is relatively fast compare to other banks from my experience. Anyway, I hope they can make big improvement to their website. Can’t wait to see their new system.
